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Tasting Room Manager

Hood River

Description

The Tasting Room Manager role is an hourly position that is expected to work 4-5 days a week, about 40 hours each week. This position is approximately 70% floor management with 30% supplemented by lead bartender and serving shifts. Direct supervisors are the General Manager and the Assistant General Manager.

The TR Manager is a person that ensures great customer service. Their responsibilities are to ensure smooth service in the tasting room, address customer issues at the table, and control the flow of diners throughout service. They are expected to be professional, have a passion for customer service, and have a positive presence on the floor. Successful candidates will be interested in a management track in a hospitality setting and will have excellent communication, dispute resolution skills, as well as the energy and passion to be at their best during difficult and stressful times.

The ideal candidate must have 2+ years in a lead or management position at a high-volume restaurant or brewery. Existing beer/brewing knowledge or any craft beverage education is a plus. Applicant must live in or be willing to relocate to the Hood River / Columbia Gorge area.

Required Duties
  • Meet in weekly meetings with GM, AGM and shift leads to discuss strategies for improvement, daily operations, and logistical development.
  • Competently handle the mechanical tasks of the management team in their absence
  • Assist in ordering supplies for the FOH
  • Uphold and demonstrate core pFriem values and culture
  • Be a leader and set the example on the floor
  • Be available to work, that is not taking excessive days off
  • Follow manager procedures as they are described
  • Provide vacation coverage for the managerial team
  • Be accountable for handling customer service issues
  • Enforce cleaning, side work, and discounting/comping policies
  • Support your fellow managers by discussing conflicts of opinion in management meetings and in professional settings
  • Control the daily flow of the restaurant by leading the host stand, assisting the bar team, expediting food, and performing regular table touches to ensure guest satisfaction.
Benefits
  • 3 weeks of paid vacation
  • Bonus structure based on operation metrics
  • Health/Dental Insurance
  • Beer Account
  • Company matched 401k
  • Dining discounts and shift meals
Apply

​To apply, please contact jobs@pfriembeer.com with your cover letter and resume.

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