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Hood River, Oregon

Want to utilize your excellent customer service skills, be the face of pFriem and show off your shining personality in an award-winning tasting room AND work in a world class brewery with a great company culture and above-market pay and benefits?


pFriem (pronounced “freem”) artisanal beers are symphonies of flavor and balance, influenced by the great brewers of Europe, but unmistakably true to our homegrown roots in the Pacific Northwest. We are guided by a religious commitment to quality and the never-ending pursuit of innovation. Although they are served humbly, each glass is overflowing with pride and a relentless aspiration to brew the best beer in the world.

pFriem Family Brewers has experienced incredible growth in the past eight years and has earned prestigious awards, including being named GABF® 2018 Mid-Size Brewing Company of the Year, Three-Time Brewery of the Year by the Beer Connoisseur, Best Brewpub Experience by Oregon Beer Awards, and numerous medals in national and international brewing competitions.

Our team is made up of 60+ multi-talented individuals from Tasting Room to Brewery who are committed to giving craft beer lovers the best beer, food, and service experience possible.

About the role

You will greet guests as they enter the tasting room, add them to our waitlist using NoWait software, and show them to their table, as well as assist the serving staff with clearing and resetting tables, and be assigned shift-dependent side work.

A breakdown of your tasks:

  • Being the first friendly face that guests will encounter upon their arrival to the tasting room.
  • Greet guests as they enter the tasting room in a warm and authentic manner.
  • Become familiar and comfortable with NoWait software and adding guests to the waitlist.
  • Managing the waitlist proficiently; providing guests with accurate quote times, assigning parties on the waitlist to tables, and effectively rotating the seating of guests between sections.
  • Provide guests with menus and answer any initial questions they may have.
  • Seating guests at tables or directing them to the waiting areas.
  • Engaging with guests to ensure they’re happy with food and service.
  • Communicate any guest complaints or concerns with management.
  • Answering phone calls and answering guests’ questions.
  • Thorough knowledge of the food and beer menus, to assist with the guest experience.
  • Assisting the serving staff with bussing and resetting tables.
  • Providing great customer service.
  • Move quickly and efficiently through a bustling restaurant.
  • Interact with other front-of-house employees and back-of-house employees in a respectful and gracious manner.
More about you

You have previous experience in a busy restaurant or brewpub setting, you like to work hard, and you’re enthusiastic about joining a talented team. You’re eager to grow professionally and work with an ever-growing craft beer brand in a positive company culture.

You work well with others
You enjoy working with others who share a passion for food, quality, and innovation. Let’s be honest, you spend a lot of time with your colleagues, and you deserve to work with great people. You like to grab a shift beer with the people you work with and care about your co-workers,

You are a juggling master
Work in a busy tasting room can sometimes be hectic, no matter how well we plan, and how good our support staff is. You don’t get fired up under pressure, and you know how to prioritize, ask for help and how to manage tasks and emotions when it’s go-time.

Your qualifications

  • Ability to provide excellent customer service in a fast-paced environment.
  • A positive attitude and ability to work well under pressure with all tasting room staff.
  • Self-motivated; able to look for additional tasks during slow times and utilize the side work sheets to direct your efforts.
  • Able to work in a standing position for long periods of time.
  • Able to safely lift and easily maneuver trays of food or glassware, when necessary.
  • Maintain a clean, organized, and professional workspace and environment.
  • Willing to follow instructions and ask questions for clarification if needed.
  • Able to work in a consistently busy restaurant environment.
  • At least 1+ year of prior hosting experience in a restaurant.
  • Be available and reliable to work, and be consistently on-time
Why you should be part of the pFriem Team

The people

We are a passionate group who takes our work seriously but ourselves not too seriously. Our team is made up of highly talented individuals not only in their jobs but also their hobbies and personal pursuits. Whether it’s enjoying shift beers with the crew or experiencing the Columbia River outdoor scene with co-workers, the pFriem team is warm and welcoming with a strong bond over beer. We promote from within so there is opportunity for career advancement.

The location

You get to work in one of the most stunning locations in the PNW! pFriem is located at the Hood River Waterfront park with epic views of the Columbia River Gorge. Mt. Hood is a short drive from town where you can recreate all year long. You’ll be surrounded by a Gorge community that thrives with local purveyors and people passionate about beer, food, the outdoors and its people.

The benefits

  • You’ll receive above market compensation with great benefits.
  • Our hosts typically take home more than $18/hr.
  • You’ll also receive a monthly beer benefit of $200
  • Big discounts in our tasting room for meals, beer, and merchandise
  • Great health, dental, and vision insurance coverage
  • You will have access to short-term disability insurance coverage, paid paternity/maternity leave and an Employee Assistance Program.
  • Participate in our retirement savings plan (401k)
  • Company-wide outings
  • Paid time off to volunteer for local charities and non-profits.

How to apply

If this sounds like a good fit, please send a cover-letter, resume to jobs@pfriembeer.com. We can’t wait to hear from you!

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